About Me

After a ten year stint as a professional baker I knew I needed something that challenged my unbridles curiosity and gave me the opportunity to use my problem solving skills. I went back to school and found a really cool degree in visual communications. After graduating with honors from Highline College with my AAS in Visual Communications I started work at Starbucks as a designer/ project specialist. After taking a role as a designer/ developer on the Starbucks e-learning team I went back to school for my Bachelors in Web and Internet Development at Arizona State University. This is where I learned about UX and how it can do so much good. Most recently I have finished my Human Centered Design in Engineering certification from the University of Washington

I believe that UX is a public service and love the fact that I work in a profession that gives me the opportunity to better a persons experience and make their life easier. I have a passion for people, I love talking to them, solving their problems and most importantly, bringing them joy. I am a professional noodler. I don't stop when I think of one solution, I keep pushing till I find the right solution. 

When I am not delighting people I hike, play roller derby, play tabletop games, sing and read. I still bake, but only to gift and bring my family joy. 

Skills

  • Accessibility/ A11y
  • Conversational design
  • Design thinking
  • Figma/ Adobe XD
  • Design systems
  • HTML/ CSS/ JS/ React
  • Information architecture
  • Interaction design
  • Prototyping
  • Systems thinking
  • User research and data analysis
  • User testing
  • Visual design and UI
  • Workshop facilitation

Education

University of Washington | Cert
Human Centered Design

Arizona State University | BAS
Summa Cum Laude
Web and Internet Development

Highline College | AAS
Phi Theta Kappa
Visual Communications

Experience

Product designer 2 | Microsoft

March 2021 - Present

Work cross functionally with PMs, researchers and engineers to utilize a Lean UX design process. Drive the product lifecycle through product planning, researching, defining user needs, creating diagrams and specs, wireframing, prototyping and UI design.

  • Led cross functional team to design and build a net-new learning administrative software in less than 4 months that replaced multiple legacy tools.
  • Led intensive research and designed product that visualizes development for an audience of over 30,000 + developers ensuring safe deployment of pushed code.
  • Researched and designed onboarding solution for an enterprise learning software that reduced support requests by 150%.
  • Designed reusable diagraming and educational materials for an initiative that on-boarded 1,200 + PMs and Engineers to utilize design thinking.
  • Led product redesign and supported research of Microsoft wide DevOps internal planning and collaboration tool.

UX Designer | Contractor at Microsoft (Allovus)

February 2020 - March 2021

Provided UX support for various business partners on a team of nine. Daily tasks included wireframing, user and task flows, UI design, end to end product design, and user research.

  • Redesigned, supported development and launch of Custom Commands, a speech AI marketing/landing page that reaches a worldwide audience. when tested there was a task completion improvement rate of 50%
  • Singular interaction designer for a series of 3 cognitive services demos to create a unified experience on Azure.com
  • Singular designer and lead research for a cognitive services onboarding experience that, in testing, improved user completion by 40%

Design technologist | Starbucks

January 2017 - November 2019

Designed for both speech services, AI and large-scale data walls through wireframing, user and task flows, UI design, end-to-end project management, and user research.

  • Defined design system improvements and unique heuristics for a 1600 sq ft video wall that is used to monitor world-wide Azure system health.
  • Researched and designed improvements for Speech Studio that increased user engagement by 300% over 6 months
  • Designed and developed a core set of cognitive services speech demos on Azure.com
  • Redesigned, supported development of and launch of Custom Commands, a speech AI marketing/landing page.

Designer/ Project Specialist | Starbucks

January 2016 - January 2017

Supported Retail Operations VP in gathering and synthesizing data, visualizing data and, various design support, and prepress support.

  • Designed 2017 Operating plan that was delivered to an audience of over 50,000
  • Designed newsletter for community stores featuring research that I had done to present data in an easily digestible way that was shared out to  ~ 60 company VPs.

Contact me

Email: jessimagraw@gmail.com  |  Twitter: @magpies_seven

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